• Breaking News

    Tuesday, May 7, 2019

    Branch Manager – Tabora Job at Exim Bank Tanzania

    JOB DETAILS:
    JOB TITLE: Branch Manager
    REPORTING TO: Cluster Head
    RESPONSIBLE FOR: All Branch Staff
    REGION: As per Branch location
    • Job Category : Management
    • Job Code : 2019
    • Job Name : Branch Manager – Tabora
    Deadline of this Job: 22nd May 2019
     
    1. PURPOSE OF JOB
    To meet branch Retail and SME Financial Targets through a World class Sales and Service Management system and within established product programs through the branch.
    To work closely with Central Operations Unit to operate and maintain a smooth running and operationally efficient branch, that conform to the financial institutions and BOT regulations, rules and guidelines issued from time to time. This will include servicing corporate customers. .

    RESPONSIBILITIES
    • Accountable for all aspects of running a successful branch, delivering great business performance and leading and motivating a team that provides the best customer experience in your area.
    • Primary responsibility will be to drive business (CASA and Fee Growth) product sales and Customer Service with oversight on branch operations, compliance and control.
    • Understand your customer base and identify opportunities to build and grow profitable Relationships.
    • Deliver against business and sales performance.
    • Acquire new customers and retain and grow your relationships with existing customers.
    • Responsible for the operational efficiency of the branch and productivity of its staff.
    • Responsible for the operation and maintenance of the integrated systems, and retention of accurate and up to date records of all transactions including inter-bank transactions.
    • Prepare periodic and statutory reports for management.Source: Ajiraleo Tanzania
    • Have a good understanding of branch control procedures with specific focus on financial security.
    • Take ownership for resolving complex problems, working with colleagues in other offices / Branches to provide a seamless experience for your customers.
    • Provide a superior level of customer relations and promote the service culture through coaching, Guidance and staff motivation.
    • Participate in community affairs to increase the bank’s visibility and enhance new and existing Business opportunities.
    • Perform other duties in the absence of the MCSOP / Ops Manager as directed by the Cluster Head.
    FINANCIAL RESPONSIBILITIES
    • Manage your resources effectively and within budget.
    INDEPENDENT DECISIONS
    • Set challenging performance and business objectives.
    • Work to your peoples’ strengths and instill in them the passion and commitment to deliver an exceptional service.
    • Monitor your teams’ effectiveness by developing individual performance objectives and make recommendations for improvements, while also being accountable for achieving sales and customer satisfaction objectives.
    • Address and manage under performance as soon as it is identified following company guidelines.
    INTERACTION WITH OTHERS
    Internal: Regular contact with the CEO, CFO, Head of Retail, Head of Liability, Cluster Heads and other Managers
    External: Regular interaction with customers, clients and progress meetings with management

    SKILLS
    • At least 5 years experience in the banking Industry
    QUALITIES
    • Good leadership, people management and banking skills
    • Knowledge of relevant legislation, sales and business principles,
    • Outstanding communication skills
    • Strong commercial know-how and first class decision making abilities.
    • Be a good relationship builder and a strategic thinker rather than just operational.
    • Resilient under pressure.

    OTHER
    • Carry out work in accordance with the banks procedures
    • Perform the assigned tasks with due diligence
    • Eliminate waste of whatever form, suggest the use of new practices and contribute to the continuous improvement of the bank..

    Job Education Requirements: Degree in Business Administration

    Job Experience Requirements: 5 years experience

    Job application procedure

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